Everything you need to know to order seafood with complete confidence.
Orders & quotes
What is the minimum order quantity?
The minimum depends on the product. For whole shrimp and fish it is usually 10 kg. For bulk orders (cartons, containers) we offer attractive volume discounts. Contact us for the exact MOQ of your product.
How do I get a quote?
Three ways: (1) WhatsApp directly from the website (fastest, answer within 2 business hours), (2) the order form on the Contact page, (3) email or phone. Tell us the product, size grade, quantity and your city.
Do you offer professional pricing?
Yes. Our prices are exclusively reserved for professionals: restaurants, hotels, supermarkets, fish shops, wholesalers, caterers. Volume discounts apply depending on quantity and order frequency.
Can I receive your catalogue with prices?
Our prices are quoted on request as they vary with arrivals, size grades and quantities. Contact us via WhatsApp to receive our current price list.
Delivery & logistics
Do you deliver across Côte d'Ivoire?
Our main delivery zone is Greater Abidjan (Cocody, Marcory, Plateau, Yopougon, Treichville, etc.). We also deliver to major Ivorian cities subject to quantity. Contact us to check availability in your city.
What are your delivery times?
In Abidjan: delivery within 24 to 48h after order confirmation. Outside Abidjan: 2 to 4 days depending on destination. Urgent orders can be prioritised — contact us.
How do you guarantee the cold chain?
All our products are stored in -18°C cold rooms and transported in vehicles fitted with professional coolers or refrigeration units. Temperature is controlled from container to your establishment.
Is weekend delivery possible?
We deliver Monday to Saturday, 8am to 6pm. For weekend orders, contact us by Friday 2pm. Sunday deliveries are possible by prior arrangement for hotels and restaurants.
Products & quality
Are your products fresh or frozen?
Both. Most of our products are available frozen (permanent stock, continuous cold chain). Some products are also available fresh depending on arrivals. The size grade and state (fresh/frozen) are stated on each product page.
Where do your products come from?
We import from several countries to secure our volumes: Senegal (shrimp, sole, grouper, lobster), India (prawns, squid, octopus), Côte d'Ivoire (tilapia), France (John Dory, premium products). Diverse origins guarantee continuous availability.
Are arrivals regular?
Yes — that is our main strength. We receive containers regularly from our suppliers, allowing us to maintain permanent stock and serve our professional clients without shortages.
Do you have sanitary certificates?
Our products comply with the sanitary standards in force in Côte d'Ivoire. Traceability documents and certificates are available on request for professionals and tenders.
Payment & accounting
Which payment methods do you accept?
Cash, bank transfer, Mobile Money (Orange Money, MTN Money, Moov Money, Wave). For regular clients and large organisations, payment terms can be arranged (deposit, credit period).
Do you provide compliant invoices?
Yes. MAD TRADING is a registered company and our sales are invoiced with documents compliant with Ivorian legislation (RCCM, IFU). Our full legal details are available on request — essential for your accounting.
Do you respond to tenders?
Absolutely. We respond to tenders from public institutions, private companies and retail chains. See our Tender section or contact us directly with your specifications.